How does it work?
Upload a photo of your pet on the product page, choose a style, and check out. Within 24 hours we email you the finished artwork. Nothing prints for 48 hours unless you tell us to go ahead sooner.
What photo works best?
A sharp photo of one pet, face to the camera, taken in daylight, with the eyes visible. Blurry, dark or multi-pet photos may not render well — if we cannot work with yours, we email you for another before anything prints.
Can I see it before it prints?
Yes. The artwork arrives by email within 24 hours of your order, and it only goes to print 48 hours after that email, or sooner if you say so.
What if I don't like it?
Reply to the artwork email within 48 hours with another photo or a different style and we render it again, up to two times, free, before it prints.
How long does it take?
Artwork within 24 hours. Then 2–5 business days in production at our US print facility, then 2–8 business days delivery within the US. Shipping is free.
Where do you ship?
Within the United States only, for now.
What sizes are there?
18×24 in and 12×18 in matte posters, shipped rolled in a protective tube, and a 16×20 in stretched canvas, shipped boxed.
Can I return it?
Personalised items cannot be returned. A print that arrives damaged, or that is not the artwork you approved, is reprinted free or refunded — send us a photo of the problem. See our Refund Policy for the full version.
What happens to my pet's photo?
We use it only to make your portrait and to email it to you. It is shared with the rendering and printing providers who produce your order and no one else, never used in our marketing without your written permission, and deleted within 90 days of delivery.
How do I track my order?
You receive tracking by email as soon as your order ships. If you have not had it within 7 business days of ordering, email us and we will look into it.